Silver Creek Software provides comprehensive phone, e-mail, Internet, and on-site technical support services. Currently subscribed users of our support plan receive:
Overview
- Unlimited telephone and technical support for all users on client’s system and technical patches to the software during normal business hours, Monday- Friday 7AM-6PM MST
- Quality support designed to insure the error-free operation of the Client’s Visual Produce Accounting Software.
- Technical Support reports on job status, priority, problem description, resolution dates and times, and a comprehensive monthly report detailing work activity for the month. A chart can also be provided at the user’s request showing a summary of all items logged and their status.
- Optional support contracts are also available for 24 hours a day seven days a week support.
Project Management, Programming and Consulting Services
Silver Creek Software offers project management, data conversion,network consulting, installation, and training services, for customers requiring a smooth transition to Visual Produce. Our staff has designed and installed hundreds of mission critical Visual Produce applications. Whether you need installation help, hardware and network analysis, data conversion, software customization, training, or help with accounting issues you can benefit from our experience.
- Receive advice on network requirements for Visual Produce.
- Plan and design your management software installation based on your unique company requirements.
- Customize the reports, screens, and procedures to maximize the productivity of the system.
- Call our customer service for day-to-day application questions.
- Utilize our extensive experience in the produce business to help maintain profitable operations in this competitive industry.